SHIPPING POLICY
Shipping Policy The Culture Ethnic
At The Culture Ethnic we aim to deliver your orders quickly, safely, and efficiently. This Shipping Policy outlines how we handle order processing, shipping methods, delivery times, and charges.
Shipping Coverage
We currently ship across India. For international shipping inquiries, please email us at thecultureethnic@gmail.com.
Order Processing Time
All orders are processed within 1 To 3 business days excluding Sundays and public holidays.
Once your order is processed and dispatched, you will receive a tracking number via email or SMS.
Note During festivals or sales, processing times may be slightly extended.
Shipping Charges
Prepaid Orders ₹0 Free Shipping on all prepaid orders across India
Cash on Delivery COD CHARGE ₹85
You will see the final shipping charges at checkout before payment.
Tracking Your Order
Once your order has shipped, you will receive:
A tracking ID link via email or WhatsApp.
Real time updates on your order status.
If you don’t receive tracking information within 4 days of placing your order, please contact us at thecultureethnic@gmail.com.
Delivery Issues
If a delivery attempt is unsuccessful due to incorrect address or unavailability, our courier partner will usually attempt delivery up to 3 times. After that, the package may be returned to us.
Please ensure your
Full address
Mobile number
PIN code
are accurate during checkout to avoid delays or returns.
Non Serviceable Locations
There may be certain PIN codes or remote locations where our courier partners are unable to deliver. In such cases, we will contact you and try to find the best alternative or provide a full refund.
Delays Due to Uncontrollable Events
We are not responsible for shipping delays caused by
Natural disasters
Strikes or lockdowns
Courier delays
Incorrect addresses provided by the customer
We will always do our best to resolve such situations quickly.
Damaged or Lost Packages
In rare cases where a shipment is lost or arrives damaged
Please contact us within 48 hours of delivery.
We may request photos and unboxing videos to investigate with our courier partner.
Need Help
We’re always happy to help
Email thecultureethnic@gmail.com
Phone +91 7383957694
Address 319 Rise On Plaza Near Avadh Viceroy Sarthana jagatnaka Surat 395006